The percentage of orders delivered with no issues in quality, delivery, transaction, or documentation - 100% customer satisfaction
Corrective action closure (days)
The average number of days required to complete an investigation, implement corrective action, and close with a customer communication, upon receipt of a customer complaint
Animal quality
A quality measure of the number of defective animals as assessed at receipt by the customer. This includes all defect categories including animal type, appearance, mortality, quantity, size/weight, etc
% On-time shipments
The percentage of shipments which meet the customer's delivery requirement
Order accuracy
The percentage of orders which are captured and delivered 100% accurately per the customer's need
Invoice accuracy
The percentage of invoices 100% accurate including pricing, customer data, PO numbers, and all other relevant data
Need additional help finding and ordering Taconic products and services?
Need additional help finding and ordering Taconic products and services?
