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Live chat hours:
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EU: Monday - Friday (7 a.m. - 5:00 p.m. CET), excluding Holidays.

Standard business hours:
US: Monday - Friday (7 a.m. - 5:30 p.m. ET), excluding Holidays 
EU: Monday - Friday (7 a.m. - 5:00 p.m. CET), excluding Holidays.

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If you need immediate assistance, please contact Customer Service:

Taconic Corporate Offices

Email: info@taconic.com
Phone: +1 (518) 697-3900
273 Hover Ave., Germantown, NY 12526

North American Customer Service

Email: info@taconic.com
Phone: +1 (518) 697-3915 
Toll-free:  +1 (888) 822-6642

Hours: (Monday - Friday): 7 a.m. - 5:30 p.m. ET

European Customer Service

Email: info@taconic.com
Phone (Europe and Denmark): +45 70 23 04 05 
Phone (Germany): +49 214 50 68 023 
Hours: (Monday - Friday): 7 a.m. - 5 p.m. CET

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Additional Links:
  • eTACONIC® - Our customer portal for Custom Breeding Services. Access your colony inventory in real time.
  • My Genotyping Account - Log in to your Transnetyx account

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