| KPI | 2022 YTD Ave | 1Q23 | 2Q23 | 3Q23 | 4Q23 | 2023 YTD Ave | |
|---|---|---|---|---|---|---|---|
| Customer | Quality | 98.30% | 98.22% | 98.46% | 98.69% | 98.94% | 98.56% |
| Delivery | 99.91% | 99.83% | 99.88% | 99.92% | 99.96% | 99.89% |
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)
Delivery
On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements)
Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.
Contact us to request a Quality Review meeting.
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