| KPI | 1Q24 | 2Q24 | 3Q24 | 4Q24 | 2024 Ave |
|---|---|---|---|---|---|
| Animal Quality | 99.71% | 99.85% | 99.90% | 99.91% | 99.84% |
| Delivery | 99.94% | 99.98% | 99.91% | 99.94% | 99.95% |
| Quality | 99.10% | 99.25% | 99.23% | 99.38% | 99.24% |
Animal Quality
Animal Quality = # defective animals reported by customer as Taconic responsibility / Total # animals shipped
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery & animal quality events) / Total # of order fulfillments
Delivery
Delivery = # of order fulfillments not performed on committed date / Total # of order fulfillments
Taconic's Customer Quality team is available to review Taconic's KPIs and account-specific customer feedback via quality review meetings.
Contact us to request a Quality Review meeting.