| KPI | 2023 YTD Ave | 4Q23 | 1Q24 | 2Q24 | 3Q24 | 2024 YTD Ave | |
|---|---|---|---|---|---|---|---|
| Customer | Quality | 98.83% | 99.20% | 99.10% | 99.25% | 99.23% | 99.19% |
| Delivery | 99.89% | 99.96% | 99.94% | 99.98% | 99.91% | 99.95% |
Quality
Overall Quality = # of complaint events attributed as Taconic responsibility (not including delayed delivery events) / Total # of Sales Orders (shipped + services sales agreements)
Delivery
On Time Delivery = # of product or service delayed delivery events attributed as Taconic responsibility / Total # of Sales Orders (shipped + services sales agreements)
Taconic's Customer Quality team is available to review Taconic's KPIs and account specific customer feedback via quality review meeting.
Contact us to request a Quality Review meeting.