Cancellation Policy
Orders can be canceled or changed up to the cutoff time listed. Be sure to cancel an order prior to the cutoff time or cancellation fees up to the entire price of the order will be applied.
| Order Type | Cutoff day/time |
|---|---|
| Standard Strains and Stocks Standard Immunodeficients | Orders from US production sites: By 6 p.m. ET, two business days prior to ship date Orders from European production sites: By 3 p.m. CET, two business days prior to ship date |
| Special Setups, Exact Date of Birth and Timed Pregnant Orders | Before breeders are setup or isolated |
| Germ-Free Models | 2 weeks prior to ship date |
| Diet-Induced Mice | 4 weeks prior to ship date |
| Live Genetically Engineered Models (GEMs) | 4 weeks prior to ship date |
| Humanized Immune System Mice | 4 weeks prior to ship date |
| Surgically Modified Models | By 3 p.m. ET, two business days prior to animals transfer to surgery location |
| Aged Animals 13 weeks | Prior to animals reaching 13 weeks of age |
| Rederivations and Cryopreservation | Prior to initiation of the service |
| Genetic Analysis | Prior to receipt of samples |
| Animal Health Testing | Prior to receipt of samples |
| Colony Management Projects | Project may be canceled at any point prior to or during project execution |
| Custom Microbiome Projects | Prior to project initiation |
| Murine Biospecimens | Prior to project initiation |